First, a playback error on your Foxtel can occur due to mainly three reasons: poor signal strength or a weak internet connection, a problem with your box, or Foxtel undergoing a software upgrade to their system.
Before we provide you with a solution, first, make sure you have a good internet connection and that your Foxtel is properly connected or has a good signal strength, especially for those who are using satellite. Additionally, you need to be aware that heavy rain and thunderstorms can cause a loss of signal. If you are sure that everything is okay and you have checked all these factors, then you can proceed to follow the instructions.
A playback error on Foxtel can often be fixed by rebooting your box. Simply unplug the power cord, wait a few moments, and then plug it back in. After that proceed to tune the channels to see if you can watch any channel.
Using your remote a rescan your FTA channels go into settings/terrestrial and follow the scan instructions.
you can do this by going to settings>select Advanced settings>then Guided setup This helps to re-establish all your settings, Also try “forgetting” the wifi connection and then rediscovering it again during the guided setup.
If none of these steps have worked for you, then it's time to reach out to Foxtel. They can assist you as the problem may be occurring on their end. Sometimes, Foxtel is running a software upgrade on their system, which can lead to a playback error.
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