so here are the things you may need to try if you are having a payment problem on Crunchyroll
Ensure that your card has sufficient funds. If your credit card balance is empty, it becomes challenging for charges to be processed due to insufficient funds. Even if you're signing up for a free trial, it's important to have a small amount of money on your card, such as $5 or more. During the free trial signup process, Crunchyroll may charge a small fee, which will be refunded later. This is simply a test to verify the legitimacy of your card.
If you have recently made multiple failed attempts at adding a credit card, please give it 1–2 hours before making a new attempt. Many retries in a short period could cause the system to limit your account temporarily.
Ensure that you have entered your credit card details correctly, including your location and postal/zip code. If you are using a VPN, disable it, as it may alter your location and make it difficult for Crunchyroll to charge your card. Some websites rely on your location to prevent credit card fraud or unauthorized usage, so maintaining accuracy is crucial.
Consider using an alternative card for payment. Occasionally, banks may block your card from making online payments, particularly on websites like Crunchyroll. This can happen if parents complain to the bank about unauthorized charges from Crunchyroll, often because their children have used their cards without permission. In such cases, it's advisable to contact your bank, utilize an alternative card, or opt to use PayPal instead.
If all the steps we have provided fail, you need to contact your bank, as they may be able to assist you.
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