How to clear E16 error on DSTV (very easy)

The E16 error on your DSTV is caused by the fact that your payment has not been processed, and DSTV still thinks that you have not made a subscription payment. Many users face this issue even after they have made a payment. Fortunately, there is a solution to this problem.

DSTV, also known as Digital Satellite Television, is a popular satellite television service in Africa. It is owned and operated by Multichoice, a South African company. DSTV provides a wide range of television channels, including sports, movies, news, entertainment, and more, to subscribers across many African countries. Subscribers typically receive DSTV signals through a satellite dish and a decoder box, which allows them to access various TV channels and pay-per-view content. DSTV is known for offering a diverse selection of programming and is widely used in many African households for entertainment and information.

How to clear E16 error on DSTV

Using SMS Method 

the first step before trying to clear this error code is to Make sure you've paid for your DSTV subscription then Send an SMS to the number 15727  with the word "RESET" followed by a space and your smart card number. For example, "RESET 1234567890" (replace 1234567890 with your actual smart card number). while doing this make sure your decoder is on with a smartcard inserted.

The number presented above, where you send an SMS, is valid for Tanzania only. If you are located in a different location, please refer to the table below in an image to choose your number. standard rates apply when sending this SMS make sure you have a small amount of money as balance when sending this sms.

Check your TV screen to see if the E16 error has been removed. If it's still there, you may need to wait a bit longer

Using Dstv selfservice

You can use the DStv self-service to clear the E16 error on your DStv. The DStv self-service can be accessed via the app or website. Please follow the steps below:

• Make sure that your decoder is plugged in with your smartcard inside the decoder
• Sign in to DStv Self-Service 
• once you've signed in, 'select MyDStv' and then 'Clear Error Codes'
• Select 'E16' then click 'Clear Erros'
• There you have it! Your E16 code has been cleared

Using WhatsApp Method

Did you know that you can now clear DSTV error codes using WhatsApp? Simply message DSTV using their WhatsApp number and choose 'Clear Error Codes.' You can find a list of DSTV WhatsApp numbers here. check dstv whatsapp numbers

These steps should help you resolve the E16 error on your DSTV and regain access to your subscribed channels. If the error persists, you may want to contact DSTV customer support for further assistance.

For more information visit www.multichoice.com